Refunds and Cancellations

We strive to provide our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a refund or exchange within a certain period of time, subject to the terms and conditions outlined below.

Refunds

If you are not satisfied with your purchase, you may return it for a refund within 7 days of delivery. To be eligible for a refund, the product must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging.

To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions for returning the product. Once we receive the product, we will inspect it to ensure that it meets our return policy requirements. If approved, we will process the refund within 14 days of receipt of the returned product.

Please note that shipping charges are non-refundable. You will be responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned product.

Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. We will make every effort to cancel the order before it is shipped. If the order has already been shipped, you may return the product for a refund, subject to our return policy.

If you cancel an order before it is shipped, we will refund the full amount of your purchase, including any applicable taxes and shipping charges, in the same form of payment used for the original transaction.

Exchange

If you wish to exchange a product for a different size or color, please contact our customer service team. We will provide you with instructions for returning the original product and placing a new order for the desired product.

Currency

All refunds and payments are made in Indian currency (INR).

Thank you for choosing our website for your woolen product needs. If you have any questions or concerns about our refund and cancellation policy, please contact us.